I’m encountering difficulties with my Microsoft Office Digital Software – 2019 Edition. Do you have any troubleshooting tips?
- If you encounter the error: DNS_PROBE_FINISHED_NXDOMAIN, please try the following solutions:
- Clear your browser cache and attempt the download again before proceeding to the next step
- Flush your DNS cache.
- If you are unable to download the file (e.g., it does not appear in your downloads dropdown, or it shows up but indicates that the file cannot be downloaded securely), please try these solutions:
- Open the link in incognito or private mode.
- Use a different browser.
- Temporarily disable any VPN or antivirus software that might be interfering with the download of large files.
- If the error you are facing is:
- Google Drive has detected issues with your download
- This file is too large for Google to scan for viruses.
- This file is executable and may harm your computer.
This is a standard message from Google Drive regarding files that exceed a certain size, making it too resource-intensive to scan. As this software is 4GB, it falls into the category of being too large to scan efficiently.
- For your convenience, two links are provided for downloading the software:
- The official Microsoft link.
- A Google Drive link is an alternative in case the Microsoft link is overwhelmed.
- If you are concerned about viruses, please use the Microsoft link. https://officecdn.microsoft.com/db/492350F6-3A01-4F97-B9C0-C7C6DDF67D60/media/en-US/ProPlus2019Retail.img
- If neither link works, it may be because your browser or antivirus software is blocking the download of large files. In this case, use a different browser or disable your antivirus software temporarily.